Uniform Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
All business to business trading is carried out on the basis of our standard terms and conditions. A copy of which can be obtained from us on request.
Our Contact details:
Dixon House Dixon Way Lincoln Lincolnshire LN6 7XN United Kingdom
Phone: +44(0)1522 510016
Email: customerservices [at] uniform-direct [dot] com
Website operated by Rockford Trading Company Limited
VAT Registration Number 660693715
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Actual sizes are those stated when ordered, ages are approximated on some items as an estimate for your convenience.
We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept most major Credit/Debit card payments, such as Visa, Maestro, Electron and Mastercard. You may order via phone or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when your order is invoiced. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, an item is out of stock or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Currently the MAXIMUM standard delivery charge is £3.30 (exc. VAT) for all orders delivered within the UK. However if you wish to collect the items you have ordered from one of our stores after they have been despatched then please indicate this at checkout when you are ordering your items by selecting collection from store and noting the store location in the delivery instructions; your items will be reserved once despatched for thirty days. Our customers sometimes prefer this method if they wish to try their purchaces on for size, or simply for convinience; you may be called when these items are ready for collection. If you are ordering Name Tags alone, select "Name Tapes only" at checkout, and the Name Tags will be delivered for free. Please note that if it is the first time that you have ordered from us online that you (the cardholder) may be required to be present to sign for your delivery at your registered card holder address, if we need to contact you, we may call you from the hours of 08:00 to 20:00hrs. Please state in your delivery instructions if these times are not suitable.
With offering a FREE DELIVERY SERVICE - ALL ORDERS ARE DELIVERED via courier. For clarity: the Collection from Store service is suspended in favour of the FREE DELIVERY SERVICE on order above the set value.
All our garments including Embroidered and Printed garments are made to order.
For Delivery or Collection from store, we will normally despatch your order in three to five working days, however at certain times of the year it is possible that despatches and deliveries can be delayed, in which case we ask that for any urgent orders that customers call 01522 510016 or select Priority Delivery (despatch within one to two working days) at checkout. Please note it is important to give correct daytime contact number and email address.
To minimise social contact - ALL ORDERS ARE DELIVERY ONLY during the pandemic. For clarity: the Collection from Store service is suspended.
If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, VAT is added where required .
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are not held in clear text on any web site.
We guarantee your satisfaction. Our products are famous nationally because of our quality and great value, if you have any comments or suggestions regarding our products or our services please do not hesitate to contact us, we do appreciate your view.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44(0)1522 510016 or write to us at Dixon House Dixon Way Lincoln Lincolnshire LN6 7XN United Kingdom
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We do not combine these communications with marketing promotions that you have a right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will not use your data in a way that conflicts with your own rights and interests.
If we share information with a School or a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, telephone calls, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us via email.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm . If you wish to return any item for any reason please Contact Us, through the website or by email, quoting your order reference number and any further information . You are entitled to cancel your contract with Uniform Direct within seven days from date of delivery of the goods purchased, please note this right of cancellation does not include items made specifically to order or items where hygiene is important such as hosiery and swimwear. We do ask that for enquiries related to wrong sizes or wrongly ordered products; that customers do not wear, wash or remove tags from their garments, ensuring that the products or garments are in their original saleable state; to reach us in no longer than twenty eight days . If you wish to return an item, we do require written notice, within your return to our address, or via email. We always recommend using an insured postal method at your cost such as Royal Mail Signed for, or Special delivery. Further you can always call at your local store for assistance .